Quick answers about orders, delivery, payments, returns, and warranty. Can't find what you need? Contact us.
Orders
What is the minimum order for free delivery?
Free delivery is available on all prepaid orders above ₹999 across eligible pin codes.
How long does delivery take?
Metro cities: 3–5 business days. Other locations: 5–7 business days after dispatch.
Can I track my order?
Yes. You will receive SMS/email with tracking link once the order is shipped.
Payment
Which payment methods do you accept?
UPI, cards, net banking via Razorpay. COD available on select pin codes.
Is online payment secure?
Yes. All transactions are encrypted and processed through Razorpay.
Returns
What is your return policy?
7-day easy replacement for defective, damaged, or wrong products (see Refund Policy).
How do I request a return?
Email support@grsav.com or call +91 9288388001 with order number and photos.
Products
Are products genuine?
100% genuine — sourced from authorized brand channels with proper MRP billing.
Do you provide installation?
Installation is customer/ electrician responsibility unless mentioned on product page.
Warranty
How do I claim warranty?
Visit the Warranty page with invoice and serial number, or submit the warranty form.
Bulk
Do you offer bulk or dealer pricing?
Yes. Contact us for contractor, electrician, and dealer quotations.
Account
How does OTP login work?
Enter your registered email — we send a 6-digit OTP valid for 10 minutes.
